We monitor around the clock and act on what we find: detect, contain, restore service, and tell you what happened and when.
Two things worth setting out in advance, because they matter at the time.
We need one reachable technical contact. Keep it current with us. An incident is a poor moment to discover the number on file belongs to someone who left.
Deciding what an incident means for your obligations is yours. We give you the facts — what happened, what was affected, what the logs show. Whether that reaches the threshold of a reportable breach under your own policies is your determination, and usually your counsel's.
